ScalOrder Privacy Policy

1. Our Privacy Principles

We are committed to:

• Transparency and clarity
• Minimal data collection
• Secure data handling
• Compliance with Shopify and Google policies
• Not selling personal data

2. Information We Collect

A. Information You Provide

When installing or using ScalOrder, we may collect:

• Merchant name
• Email address
• Store information
• Billing details
• Business contact information

When customers submit a COD form, we collect:

• Customer name
• Address
• Phone number

B. Information Collected Automatically

We may collect:

• IP address
• Browser and device information
• Usage data and interaction logs
• Error reports
• Performance analytics

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience
• Maintain session security
• Analyze usage patterns
• Prevent fraud

You may disable cookies in your browser settings.

3. How We Use Information

We use collected information to:

• Provide and operate the Service
• Generate and process COD orders
• Improve app performance
• Provide customer support
• Ensure compliance with legal obligations
• Protect against fraud and abuse

We do not sell, rent, or trade personal data.

4. COD Form Data Usage

Customer data collected through COD forms is used exclusively for:

• Order processing
• Delivery coordination

ScalOrder does not permanently store COD form data. It is transmitted only as necessary for fulfillment purposes.

5. Disclosure of Information

We may share information with:

• Hosting providers
• Analytics providers
• Delivery partners (for fulfillment only)
• Legal authorities when required by law

We do not share personal data for advertising purposes.

6. Google API Services Disclosure

If enabled by the merchant, ScalOrder may access Google APIs (such as Google Sheets or Google Drive) to sync order data.

ScalOrder's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We confirm that:

• Data accessed via Google APIs is used only to provide app functionality.
• We do not use Google user data for advertising.
• We do not sell Google user data.
• We do not transfer Google user data to third parties except as necessary to provide the Service.
• We do not use Google Workspace data to develop, improve, or train generalized AI or machine learning models.

7. Legal Basis for Processing

We process data based on:

• Contractual necessity
• Legitimate business interests
• Legal compliance
• User consent (where required)

8. Data Retention

We retain personal data only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes

Temporary order data is not stored permanently.

9. International Transfers

Data may be processed outside your country of residence. We implement appropriate safeguards to ensure lawful transfers.

10. Security Measures

We implement technical and organizational safeguards to protect data. However, no system is completely secure.

11. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent

To exercise your rights, contact:

📧 [email protected]

12. Third-Party Services

ScalOrder integrates with:

• Shopify
• Google APIs
• Hosting and analytics providers

These services operate under their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised "Last Updated" date.

14. Contact Information

If you have questions regarding this Privacy Policy:

📧 [email protected]

🌐 https://scalorder.com